FAQ's

Can I use the block salt in a tablet salt machine ?

Yes, as long as the machine runs on salt and our blocks fit in the machine, it isn't a problem.

What machines does Siwa Salt work with ?

Most machines, the block machines can fit in all other block machines including Harvey, Twintec and Kinetico. It doesn't fit in curved block or tiny block machines.

How can I store these and how long for?

Salt does not decay, as long as it is kept dry and cool it can last up an extremely long time.

What is the refund or return policy?

We do offer refunds or replacement's to customers who may receive the occasional damaged product. If you wish to make a return, please prepare a picture, your order number and contact Sherif@Siwasalt.ltd

How long do deliveries take ?

All our non pallet options are delivered within 2-4 working days. Pallet deliveries take up to 8 working days. So orders of 3 up to 30 pack are usually non pallet. Order's of over 30 pack's usually go on pallets.

How are the blocks packed?

Our salt blocks are split into pairs and wrapped, each block weighs 4kg, there are 3 wrapped packs in a box. So our 3 packs comes with 6 blocks in one box.

What is the current promocode ?

Normally the latest promocode is on the homepage.

Where can I leave a review ?

You can leave a review for us through this link, https://g.page/r/CdHa-5OS0V3MEBM/review

What is the Chatbot on your website ?

This intelligent and helpful Ai Chatbot that assists us, is powered by

Who do you use to deliver products?

We dispatch smaller orders with DHL and Parcelforce, those usually take 2-4 working days to deliver. The larger orders go out with a private pallet company, we dispatch pallets every Wednesday so it can take up to 8 working days to arrive after an order.

I wish to purchase a container (20 pallets)?

We do offer containers, they are however not on our website and will require you to contact Sherif@siwasalt.ltd

My order is late what shall I do ?

If you order is over 3 days late, it allows us to open an investigation, please contact Sherif@siwasalt.ltd if that's the case.

I subscribed and haven't received a promo code?

Send an email to me at Sherif@siwasalt.ltd and I will make sure you receive a promo code promptly.

If there are any other Questions you may have that haven't been answered, please email me on Sherif@Siwasalt.ltd